Have a question?
Frequently Asked Questions
ORDERS & PAYMENTS
What payment methods do you accept?
We accept the following forms of payment:
- all major debit cards
- all major credit cards including American Express
- Apple Pay
- PayPal
- Klarna
If you encounter a problem while placing your order, please contact our customer service team at contact@alexandraharpermillinery.com
DO I NEED TO CREATE AN ACCOUNT?
It's entirely optional, but the creation of an account allows you to track your order, view your order history, and save your shopping cart.
You can also register for our newsletter to keep up-to-date with our news, new collections, events and exclusive promotions.
SIZE & CARE
What size are your hats and headpieces?
Our pieces and sizes are unisex, please see below for specific styles:
HEADPIECES & HEADBANDS
Our headpieces and headbands are generally one size fits all. Please read the styling guide accompanying each product for details about placement and actual measurements.
BERETS AND WOOLLEN HATS
One size fits all - the wool in these pieces has enough stretch to fit all adult head sizes (usually 54cm to 61cm head size).
STRAW HATS
Our straw hats are one size fits all. Inside the crown is an adjustable sweatband – simply pull the ribbons and the piece will tighten to fit your head size perfectly.
FELT HATS
Our felt hats come in 3 sizes:
- Small (56cm / 22")
- Medium (58cm / 22.8")
- Large (60cm / 23.6")
If you do not have access to the head measurement, we recommend purchasing a Medium, the most common size.
What is my head size?
Take a look here at our instructions on how to accurately measure your head.
Any questions, don't hesitate to get in touch: contact@alexandraharpermillinery.com
Will your hair clips work with my hair type?
Take a look here at our Hair Accessories Guide.
Any questions, don't hesitate to get in touch: contact@alexandraharpermillinery.com
How do I care for my headwear or accessories?
All of our pieces should be treated and stored with care.
Take a look here at our comprehensive Care and Storage Guide.
Any questions, don't hesitate to get in touch: contact@alexandraharpermillinery.com
AVAILABILITY
Are all of the pieces online available for immediate delivery?
All pieces except for Occasion Hats are in stock and ready to ship (unless specified).
For Occasion Hats, please refer to the estimated lead times stated in the product description. If a piece is listed as 'Made to Order', please allow around 2 weeks before dispatch. We will email you to confirm lead times and dispatch dates.
MANUFACTURING
Where are your pieces made?
Take a look here for detailed information about our design and manufacturing processes.
All pieces are designed in our Atelier in Beaconsfield, United Kingdom. All products, excluding the items below are manufactured in house or by our trusted, UK-based artisan partners.
The following pieces are designed in the Atelier and manufactured by our trusted, international artisan partners:
- Tote bags, cellulose acetate hair accessories, berets, glass cloches - France
- Porcelain, bag charms - Portugal
- Straw hats - Italy
- Fedoras - USA
- Palo Santo - South America
All packaging is made and printed in the UK.
STORES
Do you have a physical store?
Share details about your shipping policies, item returns, or customer service.
Can I return or exchange an item in store?
Share details about your shipping policies, item returns, or customer service.